Warranty Policy

• Q

  Warranty Policy

  A

  We provide 1 year warranty. During the 1 year warranty if any part is faulty, our company will give you replacing parts for free and help you to change the faulty parts. When the warranty expired, our company will still give you technician support for free. The only difference is the replacing part no longer free. So, we provide lifelong after sale service to you as long as you use our printer.
• Q

  1. How to return and exchange? For details, please check below items:

  A

  1) There are quality problems after opening the package. 
 2) Products are different than on the order list. 
 3) There are obvious design flaws on the products. 
 4) Products are irreparably damaged during transportation. 
 5) Products cannot be used because of design problems. 

• Q

  2. Returned purchases are invalid under the following conditions: 


  A

  1) Products can still be used even though there was some damage during transportation. 
 2) No claim is made up to 7 days after the customer has received the products. 
 3) Purchase is returned because of color or bad packaging differences (that have no effect on usage). 
 4) The returned purchase does not meet the conditions. 

• Q

  3. Notice: 


  A

  1) Returned products can only be exchanged with the same style of product, if it is out of stock, it will have 
to be exchanged with products of the same value. 
 2) Returned products should be undamaged and in the original packaging. 
 3) Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order record. 4) Transportation fee should be cover by both sides.
• Q

  What it is like to work with us?

  A
• Q

  1. Technical Service

  A

  Our in-house experts and engineers are ready for you remedy of troubles all the time. They would be your side whenever you need to check and analysis your problems. And then they will give you our suggestions and solutions. We can optimize your existed printing machine and recommend you the right parts, update information or probably potential troubles. You can get to our service via email, live chat or telephone. Especially, English language on-line service is available. We will be glad to help you.